Return & Refund Policy

Thank you for shopping at Melidy. We want you to feel confident when shopping with us. Please read our return and refund policy carefully.

Return Eligibility

We accept eligible return requests within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused and unworn
• In the same condition as received
• In its original packaging
• Free from damage, stains, perfume, or signs of wear

Non-Returnable Items

• Used or worn jewelry
• Earrings that have been opened or worn, due to hygiene reasons
• Customized or personalized items
• Sale or clearance items, unless defective
• Items damaged due to misuse or improper care
• Returns sent without prior approval

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please email us at info@melidy.store with:

• Your order number
• A clear description of the issue
• Photos or videos of the item and packaging

After reviewing your request, we may offer a replacement, refund, partial refund, or another suitable solution depending on the situation.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

Original shipping fees are non-refundable unless required by law or unless the issue was caused by our mistake.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled if they have not yet been processed or shipped.

Contact

For return or refund questions, please contact us at info@melidy.store.